Important Note:
Each supplier wishing to do business with Tenneco is required
to meet the guidelines indicated in this European Supplier Manual,
as well as the Worldwide Supplier Manual.

• Supplier Performance Rating "Guideline"
• Supplier Quality Rating System
• Quality Manual Table of Contents
• Quality Manual Forms and Attachments

Foreward

Our Mission: "To be the world's leading marketer and manufacturer of high-quality ride and emission control products and services which furnish the best value to the customer in both the replacement and original equipment markets. To sustain consistent long-term growth and strong financial performance which provide the resources to reinvest in our people, products, and processes, while providing attractive returns to our owners. To be responsible to our customers, employees and communities."

Our philosophy is to achieve our objectives through working with suppliers who are also seeking to establish a partnership based on mutual trust and cooperation and who have a commitment to continuous improvement following a customer oriented quality philosophy.

To be a world class supplier of ride and emission control products we need a strong supplier base: our suppliers are a key element in achieving our objectives and therefore we need an instrument to select and evaluate them. This instrument was created by Tenneco Worldwide and is used by the whole Tenneco group. It selects and evaluates suppliers on the basis of their performance in terms of Quality, Delivery, Value and Service. Our suppliers will get a European performance rating. This is the rating given for delivering parts and services to the ride control sites of Tenneco Europe.

          We hope that this brochure provides you with a clearer explanation of our supplier performance system. We look forward to working together with you.

Should you have any questions, please feel free to contact your commodity buyer.

Elements of the supplier performance rating

Our rating system is based upon four elements: Quality, Delivery, Value and Service. The next pages provide a brief outline of these elements.

Quality | Delivery | Value | Service | Rating/Classification